AFCA Complaints
Alfred Hill & Partners assists complainants, financial firms, brokers, advisers, lenders and insurers with AFCA complaints and internal dispute resolution.
AFCA complaints can involve financial loss, service failures, disclosure issues, advice disputes, loan concerns, insurance claims, policy cancellations, premium funding, banking errors, superannuation issues or disputed fees.
We assist clients with reviewing the complaint, preparing submissions, gathering evidence and managing communications throughout the process.
Our Core Areas
Banking Complaints
For disputes involving accounts, lending, fees, hardship, communication or bank conduct.
Credit and Loan Disputes
For matters involving mortgage brokers, lenders, credit contracts, finance providers or repayment issues.
Insurance Complaints
For disputes involving claims, cancellations, refunds, policy wording, premium funding or broker conduct.
Financial Advice Complaints
For complaints involving advice, disclosure, conflicts, fees, loss or adviser conduct.
Superannuation Complaints
For disputes involving superannuation funds, insurance inside superannuation or benefit entitlements.
Internal Dispute Resolution
For businesses needing complaint responses before or during AFCA escalation.
AFCA Submissions and Evidence Review
For clients who need their position presented clearly and supported by documents.
